![]() Individually wrapped food options are available for breakfast, lunch and dinner. Social distancing measures are in place staff at the property wear personal protective equipment a shield is in place between staff and guests in main contact areas periodic temperature checks are conducted on staff guests are provided with hand sanitiser masks are required in public areas reservations are required for some on-site facilities.Įnhanced food service safety measures are in place. Personal protective equipment, including masks, will be available to guests. Given our experience and needless to say, I don't think we will stay with your particular hotel in QC City ever again.This property advises that enhanced cleaning and guest safety measures are currently in place.ĭisinfectant is used to clean the property commonly touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏. We have stayed in Toronto and other Fairmont hotels and the stay there was fabulous. A hotel of your stature should do better. I would think there should have been something offered beyond a form letter that says you'll fix it. Further, no suggestion of any compensation towards our stay. It is not severe but the way it was handled was not acceptable to us. The letter was generic and had no indication as to severity. ![]() There was no phone call, no personal visit, just a letter under my door. I was really unhappy the first night when a letter under my door indicated that my truck was damaged. The view was the park and if you look off to the side you can see the river. However the room was a little underwhelming as I booked a suite with a river view for our 25th anniversary. I will start off with your reception folks were terrific as was the bell person who brought up our luggage. ![]()
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